The first level support

Whether users have an IT infrastructure established on their own equipment in the data center, or use the leased cloud resources, equipment will occasionally require simple procedures and maintenance to be performed.

The most commonly used services when it comes to management of company owned equipment are the shutdown and restart of the system itself, checking the power supply and the installation of an additional module. These negate the need for staff from the company impacted to travel to the data center itself, therefore preventing the loss of time otherwise involved.

 

 

The first level support

 

 

When it comes to cloud resources, Altus IT offers network verification, virtual server upload from image files, and other services that do not require access and analysis within the operating system itself.

With the use of such solutions, the company can reduce or completely avoid the need for its own technicians.

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